Frequently Asked Questions
Can this be given to a 6-month-old?
Sure! If you're planning to introduce solids to your baby, we recommend consulting your pediatrician first. Our multigrain formulations are ideal for infants aged 6months and older.
Does it contain sugar or jaggery?
No, our health mixes are free from sugar and jaggery.
Is it completely gluten-free?
Yes, all our products are entirely gluten-free.
CanI give this to a 1.5-year-old child?
Yes, all our health mixes are suitable for children over 10 months. However, it's advisable to consult with your pediatrician. We're delighted to see your little one enjoying nutritious food.
Is it safe for lactose-intolerant infants?
Yes, our mixes do not contain any traces of milk or milk powder.
Are all products free from preservatives and artificial flavors?
Yes, our products are free from preservatives and artificial flavors.
Are all mixes free from sugar, salt, and milk powder?**
Yes, our mixes do not contain sugar, salt, or milk powder.
Are all products made from whole grains?
Yes, all our products are made from whole grains.
How should I store the products?
Store the products in an airtight container.
Do you ship products outside India?
Unfortunately, we do not currently have that service available, but we are actively working on implementing it in the near future. We will make sure to keep you updated. In the meantime, we can arrange for shipping to a family member or friend in India who can then forward the items to you.
Where does Indy Treats deliver to?
Indy Treats delivers across India.
How can I place my order?
Placing an order is easy. Just follow these steps:
1. Visit the Indy Treats website.
2. Select the product of your choice.
3. Add it to your cart.
4. Proceed to checkout.
5. Fill in the required details.
6. Your order will be placed, and you'll receive a confirmation email.
How can I track my order?
Reach out to us on WhatsApp at +9183101 63281 to inquire further about your order.
How long does it take for the order to arrive?
Your product will be delivered between 7-10 business days.
What should I do if the item I want is out of stock?
If the product is out of stock, you can check back after a week, or you can reach out to us via the WhatsApp chat window.
Can I mix two mixes together?
Yess, you can absolutely mix our mixes together or choose to consume them individually. It totally depends on your taste preference!!!
What do I do if my package has been damaged?
Our parcels are packed carefully for every order, however shipping can increase a slight chance that some might get damaged. Please read our return/refund policy, take an unboxing video, and write to us at hello@indytreats.com for further assistance.
What do I do if some items in my order are missing?
We undergo a strict quality control procedure for every order before being dispatched. However, if the items are different from what you ordered or if some items are missing, please read our return/refund policy, take an unboxing video, and write to us at hello@indytreats.com for further assistance.
Who should I contact for queries/concerns related to products or delivery?
You will be sent an order confirmation email along with your tracking details once dispatched. However, if you have any concerns over your order status, please feel free to reach out to us at hello@indytreats.com and our customer support team will be happy to help you!
What to do if my payment has gone through but I haven’t received an order confirmation email?
In case your payment has gone through, please check your spam folder for an order confirmation email. If you do not find the email, please reach out to us at hello@indytreats.com and our customer support team will be happy to help you!
What is the refund and return policy at indytreats?
It is important to keep in mind that as a company in the food industry, we have strict return/refund policies. So please go through our return/refund policy here. If you feel like you need more assistance, please feel free to drop in an email to hello@indytreats.com :)
Are your products made under hygienic conditions?
Absolutely, we maintain strict hygiene standards during production to ensure the highest quality.
Are there any allergy risks I should be aware of?
If there is a family history of allergies to nuts, seeds, dry fruits, or spices, it's best to avoid giving those specific food items. If you're unsure, consult your pediatrician or physician and introduce small amounts and monitor for any
allergic reactions.
How good is the quality of the ingredients you use?
Indy Treats carefully selects the best quality ingredients sourced from farms all over India to ensure the highest quality in our products.
If I've tried Indy Treats before and my child enjoyed the products, how can I place a new order?
We're thrilled that your child enjoyed our products! You can order more of our wholesome products for your family by visiting www.indytreats.com.
Are Indy Treats products made from natural ingredients?
Yes, all Indy Treats products are made from natural ingredients, with no preservatives, artificial flavors, colors, added sugar, salt, or milk solids.
How are Indy Treats products made?
Indy Treats focuses on key nutrients and carefully selects ingredients rich in these nutrients. We then curate products that are unique and highly nutritional.
Are Indy Treats products suitable for adults and elders?
Yes, Indy Treats products are suitable for all age groups, offering nutritional value that can
adapt to the fast-paced lives of adults.
Can Indy Treats products be a substitute for breastfeeding?
No, Indy Treats products do not substitute breastfeeding. We strongly recommend breastfeeding
for the first 6 months. After 6 months, you can introduce weaning food in conjunction with breast milk. (These products are not the sole source of nourishment for your child; consult your pediatrician before introducing new foods to your baby.)
Can I shop without registering on the website?
While registration can offer convenience and access to various offers, you can also shop without registering.
What about the privacy of my information?
Customer information is securely stored and used only to enhance the user experience.
Do you charge a shipping fee?
We have a standard shipping fee Rs. 50.
How should I consume Indy Treats products?
You can consume them as you prefer, whether as a part of your meals, in beverages, or as
snacks, to incorporate extra nourishment into your daily diet.
When is the best time to consume Indy Treats products?
The best time is whenever it's most convenient for you. Our products offer flexibility to fit into your daily routine.
Do Indy Treats products have an expiry date?
Yes, the products have a shelf life of 9 months from the manufacturing date. Please refer to the date on the package for specifics. To extend shelf life, store the product in an airtight container and avoid using a wet spoon.
Are Indy Treats tins reusable?
Yes, you can reuse the tins for various purposes, such as planters, pen holders, or storage containers.
Is the packaging plastic or sustainable?
Currently, we use recyclable tin boxes, and we are actively working toward more sustainable packaging options while encouraging customers to reuse the tins.
Are there any side effects from consuming Indy Treats products?
Our products have not been reported to cause allergic reactions or side effects. Customers have generally experienced positive results. If you have specific concerns, feel free to contact us at hello@indytreats.com or use the WhatsApp chat window.